Action items + assignment queue
Every fax produces a one-line "what to do next" plus a routing decision — to a staffer, a role, or a location. No more "who is working the fax stack today?"
How it works
Action item per fax
AI suggests the next action (e.g. "Schedule patient for cardiology consult") that the assignee can accept or rewrite.
Role-based routing
Send PAs to the biller, referrals to scheduling, refills to the MA. Routes adapt to your locations and staffing patterns.
Status + SLA tracking
Faxes carry a status (new, in progress, waiting, done) and an SLA timer per category.
Why it matters
- →Distributes the fax workload predictably across the team
- →Eliminates "lost in the stack" with explicit ownership
- →Surfaces aging items before they become missed revenue
The rest of the core
AI classification
Every inbound fax is routed into one of 10+ healthcare-specific buckets — referral, prior auth, reco…
Patient + sender extraction
Patient name, DOB, MRN, sender org, referring provider, callback number, urgency — pulled out of mes…
Outbound fax
Reply to a referral, send records, or fire off a prior-auth packet without leaving the inbox. Upload…
One inbox for fax + Direct
Fax today, Direct/HISP when your peers light it up — both normalized into the same triage queue with…
Audit log + search
Every classification, extraction, assignment, and access event is logged. Full-text search across ye…
Ready to see it on your own faxes?
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