Cut referral handling from 40 min/day to 5 min
A 4-provider direct-primary-care practice forwarded their fax line and within a week new referrals were auto-sorted, patient-matched, and queued for the front desk.
Before
Two part-time front-desk staff spent 30–45 minutes every morning sorting the previous day's faxes by hand. Referrals from specialists went into one bin, records requests into another, prior-auth responses into a third. Anything urgent got noticed by whoever happened to glance at it first.
After
Faxes are now classified and patient-matched before the office opens. Referrals are queued for the scheduling MA with the patient pre-pulled. Records requests are auto-routed to the billing assistant. Urgent items appear at the top with a red flag.
How they got there
They forwarded their existing fax number to a Telnyx DID we provisioned, set their classification confidence threshold at 0.7 (anything lower needs human review), and mapped each category to a default assignee. Setup took 30 minutes; they were live the next morning.
"I used to dread Mondays. The fax stack from the weekend would be three inches thick. Now I open the inbox and everything is already sorted with the patient name on it."